Shipping & Returns Policy

Shipping Information

We take pride in getting your fresh coffee to you quickly and safely. All orders are carefully packaged to ensure your coffee arrives in perfect condition.

What We Ship

• Whole bean and ground coffee in various sizes (8oz, 12oz, 16oz, 5lb)
• Coffee accessories and brewing equipment
• Gift sets and sample packs

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2 PM PST will be processed the next business day.

Shipping Rates

Note: Shipping rates may vary for Alaska, Hawaii, and US territories. International shipping rates are calculated at checkout based on destination.

Estimated Delivery Times

Delivery times are estimates and start from the date of shipment, not the order date. Most orders ship within 1-2 business days.

Delivery Delays

While we strive to meet delivery estimates, delays may occur due to weather, carrier issues, or unforeseen circumstances. We are not responsible for delays caused by the shipping carrier.

International Shipping

We currently ship to select international destinations. International shipping times and costs vary by location.

Countries We Ship To

International Shipping Information

• Delivery Time: 7-14 business days (varies by destination)
• Customs & Duties: Customer is responsible for all customs fees, duties, and taxes
• Restrictions: Some countries have restrictions on coffee imports. Please check local regulations.
• Tracking: Full tracking provided for all international shipments

Order Tracking

Once your order ships, you'll receive a tracking number via email. You can track your package using:

Return Policy

We want you to love your coffee! If you're not completely satisfied, we offer a flexible return policy.

What Can Be Returned

Return Window

You have 14 days from the date of delivery to initiate a return. Items must be in original, unopened condition with all original packaging and tags.

How to Return an Item

Refunds

Refund Processing

Once we receive your return, we'll inspect the items and process your refund within 5-10 business days. You'll receive an email confirmation when the refund is issued.

Refund Methods

• Original Payment Method: Refunds are issued to your original payment method
• Store Credit: You may opt for store credit (includes 10% bonus)
• Processing Time: Please allow 5-10 business days for refund to appear

Return Shipping Costs

• Defective/Wrong Items: We provide a prepaid return label at no cost
• Change of Mind: Customer is responsible for return shipping costs
• Original Shipping: Original shipping charges are non-refundable unless the return is due to our error

Exchanges

We're happy to exchange items for a different size, grind, or product. To request an exchange:

1. Contact customer service to request an exchange authorization
2. Return the original item following our return process
3. Place a new order for the replacement item
4. We'll refund the original item once received

Tip: For faster service, place your replacement order immediately and we'll refund your original order once we receive the return.

Damaged or Defective Items

We take great care in packaging your orders. However, if you receive a damaged or defective item, please contact us within 7 days of delivery.

What We Need

• Photos of the damaged item and packaging
• Your order number
• Description of the damage or defect

What We'll Do

We'll review your claim and provide one of the following solutions:

• Replacement: We'll ship a replacement at no charge
• Refund: We'll issue a full refund including shipping
• Partial Refund: For minor damage, we may offer a partial refund

Questions? We're Here to Help

Our customer service team is available to assist you with shipping or return questions.