Frequently Asked Questions

We offer two shipping options:

• Standard Shipping (Free over $50): 5-7 business days
• Express Shipping: 2-3 business days

Orders are processed within 24 hours on business days. You'll receive a tracking number once your order ships.

Yes! We ship to over 50 countries worldwide. International shipping typically takes 7-14 business days depending on your location. Customs fees and import duties may apply and are the responsibility of the customer.

We take great care in packaging our coffee, but if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll send you a replacement at no cost or issue a full refund.

Orders can be modified or cancelled within 2 hours of placement. After that, they enter our processing system and cannot be changed. Please contact us immediately at [email protected] if you need to make changes.

Yes! We offer free standard shipping on all orders over $50 within the continental United States. For orders under $50, standard shipping is $5.99.

All our coffee is roasted to order within 48 hours of shipping. We never ship coffee that's more than 3 days old from roasting. Each bag includes the roast date so you know exactly when your coffee was roasted.

The grind size depends on your brewing method:

• Extra Fine: Turkish coffee
• Fine: Espresso machines
• Medium-Fine: Pour-over, AeroPress
• Medium: Drip coffee makers
• Coarse: French press, cold brew
• Whole Bean: For those who prefer to grind at home

Not sure? We recommend whole bean and grinding at home for maximum freshness!

Many of our coffees are certified organic, and all are ethically sourced. Each product page indicates whether a coffee is organic certified. We work directly with farmers who use sustainable farming practices, whether certified or not.

Single-origin coffee comes from one specific region, farm, or cooperative, rather than being a blend of beans from multiple locations. This allows you to experience the unique flavor characteristics of that particular terroir and growing conditions.

Store your coffee in an airtight container in a cool, dark place away from heat, light, and moisture. Avoid the refrigerator or freezer, as moisture can damage the beans. For best flavor, use within 2-3 weeks of the roast date for whole beans, or within 1 week for ground coffee.

We want you to love your coffee! If you're not completely satisfied, contact us within 30 days of your purchase for a full refund or replacement. We stand behind the quality of our products 100%.

Contact our customer service team at [email protected] with your order number and reason for return. We'll provide instructions and, in most cases, send you a prepaid return label.

Once we receive your return, refunds are processed within 3-5 business days. The refund will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank.

Absolutely! If you'd like to try a different coffee, just let us know when you contact us about your return. We'll send you a replacement right away and provide a return label for the original item.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely with 256-bit SSL encryption.

Yes! We use industry-standard encryption and security measures. Your payment information is processed through secure payment gateways and is never stored on our servers. We are PCI DSS compliant.

You can checkout as a guest for one-time purchases. However, creating an account allows you to track orders, save favorite coffees, and earn rewards points for future discounts.

Click on "Sign In" and then "Forgot Password." Enter your email address and we'll send you a link to reset your password. If you don't receive the email within a few minutes, check your spam folder or contact support.

Currently, we support one payment method per order. If you have a gift card or store credit, it will be applied first, and the remaining balance can be paid with your preferred payment method.